IVAC Business Breakfast Seminar | The 10¢ Decision How Small Change Pays Off Big
DescriptionThe Illinois Valley Area Chamber of Commerce and Economic Development (IVAC) will hold their Business Breakfast Seminar on Wednesday, December 11th @ 7:15 a.m. at Mario's Maples in Peru.
The 10¢ Decision
How Small Change Pays Off Big
Whatever business you’re in, service is at the center of it. From company culture to guest interactions, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure, some decisions are big ones. But more often, it’s the “10¢ decisions” – the ones that don’t cost much (literally or figuratively) but have a massive impact––that set the stage for remarkable customer service.
With decades of first-hand experience to draw from, Laurie shares her insights into making smart, effective choices to improve guest encounters and your business as a whole.
Everyone walks away with Laure’s “Simple Six Pack,” a suite of exclusive resources designed to improve business interactions overnight.
Meet the Speaker
An entrepreneur, keynote speaker and author, Laurie Guest became known as a “go-to-resource” for customer service excellence during a successful career in the healthcare industry. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide,
Laurie lives in northern Illinois where she is a wife, mother of two, lover of board games and below-average cook.
Soft Skills Needed for Today