BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20191211T131500Z DTEND:20191211T143000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:IVAC Business Breakfast Seminar | The 10¢ Decision How Small Change Pays Off Big DESCRIPTION:The Illinois Valley Area Chamber of Commerce and Economic Development (IVAC) will hold their Business Breakfast Seminar on Wednesday\, December 11th @ 7:15 a.m. at Mario's Maples in Peru.\n\n\n\nThe 10 Decision\n\nHow Small Change Pays Off Big\n\n \n\nWhatever business you're in\, service is at the center of it. From company culture to guest interactions\, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure\, some decisions are big ones. But more often\, it's the "10 decisions" the ones that don't cost much (literally or figuratively) but have a massive impact that set the stage for remarkable customer service. \n\n \n\nWith decades of first-hand experience to draw from\, Laurie shares her insights into making smart\, effective choices to improve guest encounters and your business as a whole.\n\n \n\nEveryone walks away with Laure's "Simple Six Pack\," a suite of exclusive resources designed to improve business interactions overnight.\n\n\n\nMeet the Speaker\n\n An entrepreneur\, keynote speaker and author\, Laurie Guest became known as a "go-to-resource" for customer service excellence during a successful career in the healthcare industry. Laurie is a certified speaking professional\, a designation held by less than 12% of speakers worldwide\, \n\n \n\nLaurie lives in northern Illinois where she is a wife\, mother of two\, lover of board games and below-average cook. X-ALT-DESC;FMTTYPE=text/html:

The Illinois Valley Area Chamber of Commerce and Economic Development (IVAC) will hold their Business Breakfast Seminar on Wednesday\, December 11th @ 7:15 a.m. at Mario'\;s Maples in Peru.
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\nThe 10¢\; Decision
\nHow Small Change Pays Off Big
\n \;
\nWhatever business you&rsquo\;re in\, service is at the center of it. From company culture to guest interactions\, the choices we make day in and day out add up to create exceptional experiences for everyone involved. Sure\, some decisions are big ones. But more often\, it&rsquo\;s the &ldquo\;10¢\; decisions&rdquo\; &ndash\; the ones that don&rsquo\;t cost much (literally or figuratively) but have a massive impact&ndash\;&ndash\;that set the stage for remarkable customer service.
\n \;
\nWith decades of first-hand experience to draw from\, Laurie shares her insights into making smart\, effective choices to improve guest encounters and your business as a whole.
\n \;
\nEveryone walks away with Laure&rsquo\;s &ldquo\;Simple Six Pack\,&rdquo\; a suite of exclusive resources designed to improve business interactions overnight.
\n
\nMeet the Speaker
\n \; Laurie Guest Profile Picture

An entrepreneur\, keynote speaker and author\, Laurie Guest became known as a &ldquo\;go-to-resource&rdquo\; for customer service excellence during a successful career in the healthcare industry. Laurie is a certified speaking professional\, a designation held by less than 12% of speakers worldwide\,
\n \;
\nLaurie lives in northern Illinois where she is a wife\, mother of two\, lover of board games and below-average cook.
\n \;
\n \;

\n LOCATION:Mario's Maples Shooting Park Road UID:e.693.12691 SEQUENCE:3 DTSTAMP:20260530T211156Z URL:https://www.ivaced.org/events/details/ivac-business-breakfast-seminar-the-10-decision-how-small-change-pays-off-big-12691 END:VEVENT END:VCALENDAR