IVAC Business Breakfast Seminar | The Guest Experience
DescriptionThe Illinois Valley Area Chamber of Commerce and Economic Development (IVAC) will hold their Business Breakfast Seminar on Wednesday, April 10th @ 7:15 a.m. at Mario's Maples in Peru.
The Guest Encounter: Better Service, Better Performance, Better Results
What happens when a customer encounters your business? Every encounter makes an impression and holds the power to nurture your relationship or nick it, to build your business or bruise it. Now, Laurie shares her insight to help you improve customer service.
- Three different categories of encounters and how each impacts the bottom-line
- Ways to self-assess customer service levels
- High-impact opportunities to shine that the competition is most likely missing
Meet the Speaker
Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. With over 20 years of experience in the healthcare field followed by success as an entrepreneur, Laurie speaks from a practical point of view on customer service and staff development. Her ability to blend real-life examples with proven action steps, is the reason over three-quarters of her clients ask for an encore appearance. Laurie is known for her quick-wit and slightly sarcastic sense of humor. She will make your pen move and your mind process ideas that impact the bottom line of your business.