IV Leads April 25, at 9a – 10a Laurie Guest, CSP began her training as a customer service expert at the tender age of nine. As a Midwest farmer’s daughter, she learned to master the art of customer engagement to sell more sweet corn than the competition. Of course, they didn’t call it superior customer service back then, but we all know the concept today. If your team needs assistance developing their skills, look no further. Laurie Guest has just what you need to get your pens moving, your brains challenged, and your people energized. Her approach to improving customer service and motivating teams has helped thousands of people in a variety of industries learn action steps that they put to immediate use. Furthermore, she customizes her entertaining, interactive programs to fit the unique needs of your event or group.