The Reservation Specialist processes all transportation reservation requests, changes, and cancellations received by phone, fax, email, or third party request and provides courteous and efficient customer service at all times. The position inputs information into cloud-based scheduling software. Maintains a thorough knowledge of NCAT procedures and policies to assist riders with questions or concerns.
PRINCIPAL DUTIES AND RESPONSIBILITIES
•Maintain a positive, empathetic, and professional attitude toward customers at all times, excellent customer service.
• Process all transportation reservation requests, changes, and cancellations received by phone, fax, email, or third party request.
• Utilize cloud-based scheduling software to schedule/amend ride requests.
• Accurately share information regarding NCAT services, answer community or rider questions, and knowledge of established policies, procedures, and guidelines.
Full Job Description