Bus Operator is responsible for safely and efficiently transporting seniors, people with disabilities, and general public in an NCAT vehicle in and around LaSalle County, Illinois. Operator will follow specified routes; arrive at pick up location, process fare payment, assist with loading/unloading passengers as needed, and drive passengers safely to their destination while maintaining predetermined time schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES • Maintain positive, empathetic, and professional attitude towards customers and coworkers at all times; excellent customer service. • Safely and efficiently provide transportation services for seniors, people with disabilities, and general public. • Access route information using tablet and web-based scheduling and dispatch software. • Assist passengers on/off vehicles, including assisting passengers to/from the door; properly use lift; secure wheelchairs or other mobility devices to ensure safe travel. • Collect and track (including the ability to add and subtract) fare payment, punch card, penalty fees, etc. when passengers enter the vehicle. • Acknowledge and refer customer complaints; use accurate and appropriate judgement and decision making when speaking with upset passengers or public. Document incident as soon as possible. • Follow all traffic laws and local, state, and federal transit policies and codes. • Perform routine vehicle checks for safety and maintenance reports, pre-trip and post-trip inspections.
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