• IT Support Lead, Full Time

    Posted: 03/05/2023

    Description:  IT Support Lead, Full Time

    Status / FLSA Status:              Full Time / Exempt                               
    Department:                             Information Technology Services
    Reports to:                               Director of Information Technology Services
    Work Location:                        Main Campus, Oglesby, IL
    Hours of Work:                        Monday through Friday, 8:00 a.m. to 4:30 p.m.; may be required to work additional                                                   hours beyond regular schedule

    Salary Range: Exempt, based on education and experience, excellent benefits 

    Position Summary:  This role serves as the Lead to the IVCC Technical Support Team, which is comprised of Help Desk staff, Computer Support Specialists, A/V Technicians, and assigned Work Studies. This role will serve as the Subject Matter Expert over desktop computing and classroom technologies and will provide guidance and leadership over the assigned IT staff. The core goal of this team is to provide excellent customer support to IVCC employees, external presenters and provide consultation and periodic student support, resolving problems with information technology including computers, peripherals, classroom technologies, phones, and audio-visual equipment. This role is expected to have and maintain a high level of technical competence over all supported technologies. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This lead role will maintain support schedules, manage employee performance, set support standards and partner with other College departments on identifying, recommending, and building solutions with the support of the entire IT support team.
    Qualifications:  A successful candidate will possess the following: 

    1. Associate's degree in Computer Information Systems OR an equivalent combination of education and experience from which comparable knowledge and abilities can be obtained.
    2. Good interpersonal, written, and oral communication skills
    3. Experience supervising a team of technology professionals
    4. Strong PC & Mac Troubleshooting Skills
    5. Broad knowledge of and practical experience with various software applications, operating systems, networked clients, hardware troubleshooting and audio-visual systems
    6. Experience working with ticketing systems and development and management of service level objectives
    7. Excellent customer service skills
    8. Technical documentation skills 
    9. Self-motivated and directed, with keen attention to detail 
    10. Ability to prioritize and execute tasks in a high-pressure environment 
    11. Good organizational skills and the ability to manage multiple concurrent priorities
    12. Excellent trouble-shooting and problem-solving skills
    Application Procedure: Complete online application at Online Employment Application | Open Positions (applitrack.com) by clicking on the “Apply” button and include a cover letter specifically addressing how your qualifications meet the duties and responsibilities outlined in the job description, resume, and applicable (unofficial) transcripts.   A full job description is attached.  Applications are accepted until the position is filled though priority will be given to applications received on or before Thursday, March 16, 2023.  Employment is contingent upon Criminal Background Check, official transcripts required upon hire, employment sponsorship is not available.  AA/EOE