• CUSTOMER SERVICE REPRESENTATIVE

    Posted: 11/06/2022

    CUSTOMER SERVICE REPRESENTATIVE

    Responsibilities

    • Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.
    • Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.
    • Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You’re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them.

    Qualifications

    • You’re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.
    • You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it.
    • You’re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.

    Benefits

    • Health insurance
    • Paid time off
    • 401(k)
    • Life insurance
    • 401(k) matching
    • Referral program
    • Employee discount