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  • Customer Care Associate

    Posted: 10/10/2021

    The Customer Care Associate is a resource for Marketing Services, Creative Services, and Sales Representatives and customers during the pre-sale and set up process, and the day to day handling of the business segment. The Customer Care Associate's responsibilities will include but not be limited to handling all field sales/product sales business transactions, respond to sales reps request for information, resolve 
    problems/issues brought forth from sales reps., anticipate sales reps needs and take action accordingly, communicate effectively at all levels, hand-off program work to appropriate support teams, perform to performance metrics, handoff to creative artwork process, handoff to web site set up process, direct sales reps to appropriate support groups, validating manufacturing capabilities, coordinating spec. process and pricing when required, initiating tooling requests, and answering technical questions regarding products. In addition, the Customer Care Associate is responsible for managing employee files, setting up schedule files, releasing of work orders, initiating solicitation requirements on behalf of our customers, managing day to day activities for assigned customer base, building relationships with our customers and overseeing any changes within a program. An Associates Degree or higher and extensive product knowledge with approximately 3 or more years' experience in a jewelry manufacturing facility or 3 or more years in a customer service related position would be preferred. This individual should have strong PC skills as well as strong verbal communication skills with the ability to interact effectively. 

    Benefits: Health, Dental, Vision, Disability, Medical Reimbursement, Life Insurance, Cancer 
    Insurance, 401 (k) Plan, Vacation Days, Safety Days, Paid Holidays 
    For more information contact: 
    Susan Fandel 
    Human Resources Manager 
    815-876-2605

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