• Customer Care Representative

    Posted: 10/24/2021

    Grow with a company that is passionate about helping you maximize your full potential. Become a part of transforming customer and client experience through the utilization of our innovative work from home technology. At BroadPath we believe in assuming the highest intention for others, our employees are empowered through their voices which helps us to continue shaping the emerging future, bringing innovation, and flexibility to the Work from Home Industry. Through our tailored training programs, backed by our hands-on approach we ensure that you are set up to be successful on your first day. As part of our dynamic team, you will provide world class customer service to our members via inbound calls. You will assist them with questions surrounding their coverage, updating relevant account information, or helping resolve any inquiries they may have! Training Completion Bonus! Upon successful completion of onboarding paperwork, Corporate Compliance Training, and attendance of your paid training, you will receive our $100 Training Completion Bonus!
     

    • Associates are expected to meet or exceed established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
    • Work a highly regimented schedule with a full day of assisting customers on the phone
    • Properly escalate telephone calls to escalated departments, process online call sheets and required documentation
    • Ensure compliance with BroadPath, Client, and any job specific regulations in place for their team and role

    Apply Today!